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Drollinger, Tanya & Comer, Lucette & Warrington, Patricia. (2006). Development and validation of the active empathetic listening scale. Psychology and Marketing. 23. 161 – 180. 10.1002/mar.20105.
Rogers, Carl R., and Richard E. Farson. Active listening. Mansfield Centre, CT: Martino Publishing, 2015.
Weger, H., Castle Bell, G., Minei, E. M., & Robinson, M. C. (2014). The relative effectiveness of active listening in initial interactions. International Journal of Listening, 28, 13-31. http://dx.doi.org/10.1080/10904018.2013.813234